Policy for Software Suggestions from Customers

Customers may offer suggestions for software changes. Parklane, however, reserves the right to:

· Implement only those that will be beneficial to the customer base as determined by Parklane;

· Reject any suggestion that would have a negative impact on the integrity of the system;

· Refute any suggestion that does not fit within the scope of the system.

· Return due to current workload with the expectation that you may submit it at a later date.

Many times a software change may appear to be a quick and simple adjustment; but in actuality, every software change requires in-depth analysis and man power from multiple Parklane departments before, during and after implementation. Every change adheres to a comprehensive change management procedure to ensure system integrity and reliability.

Procedure

A suggestion may be submitted using Parklane’s Suggestion Form. A copy of this form (.docx) may be obtained by clicking on the link below.

Please note - we cannot commit to any time frame for responding, for the following reasons:

· The volume of suggestions is large and, unpredictable at any given time.

· The current development schedule and system fixes take precedence over reviewing new suggestions.

· Suggestions are reviewed as time permits. Time frames for responding can vary from one to several months.

· Each suggestion needs to be reviewed as to feasibility. The duration of this process takes time as it must be analyzed by multiple departments within Parklane. Some suggestions could take several man days (which would require scheduling) just to determine feasibility.

· If a suggestion is feasible, we will let you know by email. We normally would not have a target date.

· If a suggestion is not feasible, we will notify you accordingly by email. If you require more information as to reason, please contact the sender of the email.

· If you have not heard from us, it indicates that no decision has been made as yet.

Please understand we simply cannot provide an ongoing status due to scope and volume of suggestions submitted.

Reports

Parklane will consider developing new reports and the customer will be billed accordingly. The cost of a report depends on complexity with an average price of $2,000.

Click here fill in a suggestion form.